Service 

Remote Service and Digital Maintenance - Efficient and Transparent User Support

  • Cross-manufacturer maintenance with WERKBLiQ

  • Support with the NETservice and SERVICEcamera​​​​​​​

WERKBLiQ

Intelligent Maintenance and Service Management – Secure, Paperless, Independent

As a company of the DMG MORI Group, the cross-manufacturer maintenance platform WERKBLiQ connects all parties involved in the service and maintenance process, thereby increasing machine availability and allowing service resources to be more efficiently controlled.

HIGHLIGHTS OF THE DIGITAL PLATFORM

  • Increasing process speed
  • Minimization of media fractures
  • Customizable and location-independent access
  • High usability
  • Ensuring maximum machine availability
  • Simple assignment of service technicians
  • Clean, safe and complete documentation on all machines
  • Optimization of resources, scheduling and route planning
  • Cost and performance reports throughout the life cycle

For machine operators

  • Safe and complete documentation of the digital machine Logbook
  • Quick assignment of technicians directly from the machine
  • Increased machine availability by compliance maintenance

For service partners

  • On-site documentation of all services on the mobile app
  • Simple order generation and processing
  • Creating service reports and invoices with just a few clicks
  • Optimization of resources, deployment and route planning

For manufacturers

  • Digital machine file including service booklets on an open platform
  • Disposition of own and external service technicians
  • Same information base for customers and technicians
  • Modern CRM system for optimized customer management
  • Exchange of specialist knowledge 

Our highlights for your company

Logbook
Internal order
Maintenance
Library & reports
Analyses

Logbook

A logbook without secrets 

Every disruption, repair or alteration is digitally documented and archived. The chronologically maintained entries can be updated in real time and viewed by all authorized employees.

  • Data acquisition by machine worker
  • User-friendly input mask
  • Individual configuration of your tiles: adapt texts and icons
  • Simple documentation of complex activities

Internal order

Efficient management of the internal service team

The vision to report incidents or irregularities directly to internal maintenance becomes reality with WERKBLiQ. The maintenance colleagues receive the concerns from production only via one channel and prioritize, schedule, finish and document them with just a few clicks.

  • Ticket system for your internal maintenance
  • Send orders directly from the machine
  • Automatic transmission of machine data
  • Planning of emergency services and insight into the order status

Maintenance

Maintaining has never been so easy

Calendar overviews with clever filter functions ensure a perfect overview. Color scheme makes overdue maintenance directly visible. In addition to the automatic reminders you decide when and how to maintain - regardless of whether according to manufacturer specifications or own experience.

  • Calendar overview of all maintenance events
  • Schedule maintenance intervals according to times or parameters
  • Automatic creation of recurring maintenance orders
  • Deposit of simple checklists for secure processing

Library & reports

Finding instead of searching

In your personal, structured and paperless storage you have all relevant documents such as manuals, reports and much more in a central place. With the help of intelligent search and filter functions, you can find the documents you need in no time at all.

  • Structured, paperless storage of all documents
  • No limit thanks to cloud databases
  • Percentage display of service status
  • Complete service reports directly at the customer

Analyses

All KPIs in view

In the WERKBLiQ analyses complex key figures from different sources come together and are structured in clear dashboards for you. One look is enough to get an impression of the relevant KPIs.

  • Detailed analysis of KPIs
  • Predictive maintenance
  • Make better decisions
  • Recognize and implement optimization potential sooner

WERKBLiQ in 2 minutes

The WERKBLiQ Quick-Check
Live webinars
Contact

The WERKBLiQ Quick-Check

Maintenance put to the test

 With the Quick-Check you determine the actual status of your maintenance processes and discover optimization potential. 5 minutes, 25 questions and you receive your evaluations as a clear network diagram. Try it now!



Live webinars

Webinar

Would you like to know more about WERKBLiQ?

Give us an hour of your time. In a personal webinar we will gladly show you all the advantages. In addition, you can find out in our regular "Web-Wednesday" webinars first-hand how problems in everyday working life can be solved with WERKBLiQ.

Just register for an appointment - participation is of course free!

Contact

Are you interested in WERKBLiQ?

We are happy to answer any open questions or send you extensive information material.

You want to start directly? No problem. WERKBLiQ offers you the opportunity to test all platform functions extensively for 30 days free of charge and without obligation. Contact us!

NETSERVICE

Your Access to the Digital Service

The NETservice has been specially developed for the high demands of customers in the machine tool industry. The main user advantages over previous remote sessions are especially in the multi-user conference, the maximum data security and the optional plug-and-play connection of the new SERVICEcamera from DMG MORI.

HIGHLIGHTS

  • Operators, hotlines, service technicians and experts operate via a multi-user conference in the communication network
  • Immediately available expert know-how
  • Transparency by logging of all service activities
  • Direct replay of document updates possible
  • Optional connection of the SERVICEcamera
  • Higher solution rate due to access to CELOS, IPC and NC

SERVICEcamera- Livestream for the NETservice

The connection of the optional SERVICEcamera enables the livestream from the machine directly to the DMG Mori hotline. The visual supplementation of known phone and online sessions with our DMG Mori service

  • Plug-and-play connection without preconfiguration between SERVICEcamera and NETservice using the IoTconnector
  • Visual support enables faster problem identification and resolution
  • Fast and safe 5G WiFi-transmission
  • Splash-proof housing
  • Integrated lighting and laser pointers
  • Photo and video storage on the SERVICEcamera and IoTconnector for later use

IoTconnector – Full Connectivity


  • IoTconnector connects DMG MORI machines of older generations as well as third-party machines with CELOS
  • Standardized interfaces enable data exchange between the IoTconnector and CELOS APPs such as the NETservice
  • The integrated firewall with automatic updates ensures the highhest possible protection

The Retrofit-Kit of the IoTconnector

Of course, stock machines have the possibility to retrofit the IoTconnector and thus also the NETservice.

The Retrofit-Kit of the IoTconnector

Simple retrofitting of the IoTconnector with integrated magnetic mount, USB and Ethernet connection at any point around the machine.

The NETservice is available pre-installed on every IoTconnector and thus an integral part of the latest generation of DMG MORI machines. Customers with stock machines have the possibility to retrofit the IoTconnector by means of an integrated magnetic mount, USB and Ethernet connection at any point around the machine.

Monitoring- & Service Package

The NETservice and the IoTconnector are part of the Monitoring- & service Package of DMG Mori. The package also contains a further three products, which make it easy to start digitizing.

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